Category Customer Service

What Timing!

No sooner do I post about Best Buy (cbtn) then I notice a thread on Fark pointing to this Gizmodo entry (pointing to this AnandTech forum thread which, in turn, reprints a Baltimore Sun article that the Sun website puts…

Brrrr.

I woke up to a cold house this morning – apparently, my heating oil company’s “auto” “replenishment” program wasn’t working right and my tank just plum ran dry. A repairman just stopped by and got us up and running and…

Even More Atrocious Customer Service

Yes, it’s that time again. Time for another installment in our ongoing series, “Doug Gets Poor Customer Service.” My wife and I went to Genuardi’s the other day in order to obtain certain products that we’ve been unable or unwilling…

Atrocious Customer Service

Let’s establish something: I attract bad customer service. I have bad customer service mojo. I am the customer service equivalent of two broken mirrors, an upside-down horseshoe, a sack full of black cats and roughly fourteen ladders standing in front…