Tag: Customer Service

  • The “People’s Car”, My Foot

    An Update To “The Dealership That We Shall Not Name” I spoke very briefly with the general manager of T.D.T.W.S.N.N. on Friday and explained the situation, also mentioning that I had faxed copies of the documentation in my possession and that hard copies were on their way as well. His response was, and I quote:…

  • im in ur gas pump, stealing ur identitiez

    I had a bit of an odd experience this morning. I pulled into an Exxon station in Philly to tide me over until I could get to cheaper gas in Jersey and got out to fill my tank. After swiping my credit card, the machine prompted me to choose between “credit” and “debit”. I punched…

  • Awww Crap. Looks Like I’m In The Market For A New ISP.

    Holy Out-Of-Left-Field News, Batman. I’ve stated previously that I will never give Best Buy another dime of my hard-earned money due to their consistent mistreatment of me in the retail space. Looks like they’re going to be mistreating me in the ISP space until I can find a replacement: Best Buy Acquires Speakeasy: Financial News…

  • Trader Joe’s: Penny Wise, Pound (Extremely) Foolish

    Those of you fortunate enough to have a Trader Joe’s grocery store nearby know the wonders of shopping there: vast and various (and ever-changing) selections of foods for prices that lead one to suspect that “Trader Joe” is actually “Trader Joey ‘The Shiv’ Giambino”, ever-willing to sell foodstuffs that just “happened” to “fall off the…

  • How To Take Credit For A Screw-Up

    I know that some people have had their issues with Dreamhost (my hosting provider), but I have to say that my experience with them has been largely positive. However, they’ve had a spate of issues that have plagued them recently, causing the intermittent slow access times/site outages that you may have seen here. Well, DH…

  • Providential Timing

    A few weeks ago, an anonymous generous soul decided to liberate our Passat wagon of its driver’s-side rearview mirror. Apparently, its existence was superfluous, so much so that said generous soul neglected to even stop and offer an explanation, so generous was their course of action. I took the wagon in to the VW dealership…

  • Take That, Best Buy Hosers!

    I’ve documented my run-ins with Best Buy before, so it was with no little glee that I read of an improvisational “performance” involving a team of about 50 volunteers dressed in the standard BB uniform (blue collared top, khakis, belt and black shoes) invading a Manhattan Best Buy. The pictures and written accounts of the…

  • Technolust… Engage!

    As previously noted in this space, things were not-so-rosy in the land of MacBooks – I think my Bad Customer Service/Technology Mojo kicked in and delivered unto me a substandard MBP. However, things are looking rather decidedly up, as Amazon allowed us to cancel my initial order, send the broken MacBook back and get a…

  • This Just Gets Better And Better

    Ahhhh, Sony BMG, how we love to hate thee! Not only have you been caught installing unauthorized rootkits on your customers’ PCs, but it’s been found that you’re illegally using LGPL’d software to do so. Tsk tsk. What’s the Japanese word for schadenfreude, anyways? Anti-Competitive Update #1: Via Fark, we find out that Sony BMG…

  • Purveyors Of A Pleasant Experience

    After learning that I had been the victim of credit card “skimming” fraud, I found out that the dispute process is nowhere near as easy as card vendors (particularly American Express) make it seem in their advertisements. A portion of the procedure involves, apparently, getting an official dispute statement notarized in a timely fashion. Not…